Clear, straightforward information
Privacy policy
ARABICBRIDGE LANGUAGE SERVICES LTD is the controller of personal data processed through this site and its services.
What we collect
The quote form collects your name, contact details and assignment details. You may optionally attach up to three PDF, JPG or PNG documents when they are needed to price the work.
Why we use it
We use the information to handle your enquiry, take steps before entering a contract, deliver the service, and meet legal and accounting obligations.
Optional conversion measurement
The Google tag loads only if you choose “Allow conversion measurement”. It then records the pages you view and six events: starting a quote request, completing a step of the form (with the step number), sending a request, tapping a phone number, tapping WhatsApp and switching language. Google Ads also counts a sent request and a tap on WhatsApp as conversions. A sent request carries a random reference, so it is not counted twice. We never send your name, contact details, notes or documents. If you choose “Essential only”, the tag does not load and nothing is sent.
If you message us on WhatsApp, WhatsApp (Meta) handles that conversation under its own terms and privacy policy, and we see your number, name and messages so we can reply. Please do not send documents or sensitive personal details on WhatsApp; use the secure upload in the quote form instead. If you allow conversion measurement, a tap on the WhatsApp button is counted; your number and messages are never sent to Google Ads.
Protecting uploaded documents
Quote-stage documents are held in private object storage with no public bucket address. The ArabicBridge team receives a high-entropy link that expires after seven days, requires an explicit confirmation and permits one download. File type and size are checked, and the file is downloaded rather than rendered in the browser; these checks are not malware scanning. Remove pages or data that are not needed, and do not email sensitive documents.
Retention
The stored copy is deleted when the team first downloads it. If it is not downloaded, the link expires after seven days and the file is queued for deletion after 30 days, then removed during the next automated housekeeping run. Other enquiry information is retained only for as long as needed to respond, deliver the service, or meet legal and accounting requirements.
Your rights
To ask about or exercise your data rights, contact info@arabicbridge.co.uk. You also have the right to complain to the UK Information Commissioner’s Office (ICO).